We only display items that are in stock and available to ship (except when shipped directly from the manufacturer). If a product is not listed on the site, it is not currently available. We do not accept orders for out-of-stock items.
All available sizes for each item are shown on the product detail page. If a size is unavailable, it will appear as inactive. Our catalogue is regularly updated, with new items added continuously.
We currently accept online payments through multiple methods. A full list of available payment options will be displayed at checkout.
We reserve the right to temporarily withhold any order for additional security checks, which may delay dispatch for up to 36 hours. If your purchase offer is declined, any amount already paid will be refunded.
Click the available currency symbol at the top right of the page. Once selected, the page will refresh and prices will be displayed in your chosen currency. This preference will remain even if you leave the site and return later, until you change it again.
If you wish to amend your order, please contact our Customer Services team as soon as possible after placing it. Once the confirmation email is sent, processing begins to ensure prompt service.
Purchases are covered under applicable consumer protection laws in the United Kingdom. For advice on your rights, please consult your local Citizens’ Advice Bureau or Trading Standards Office. If you suspect unauthorized use of your card, please contact your card issuer and the relevant authorities immediately.
For customers in the United Kingdom, European Union, Australia, Norway, and New Zealand, VAT/GST is included in the displayed prices where applicable. In the UK, children’s clothing is exempt from VAT and charged at 0%. For customers outside these regions, prices exclude any applicable local sales taxes.
For orders shipped to the EU, any applicable duties and taxes will be calculated and charged at checkout. For shipments to other countries, import duties or similar charges may apply once the package reaches its destination. These charges are the responsibility of the recipient. Customs policies vary widely, so we recommend contacting your local customs office for details.
Our checkout process uses a secure, encrypted connection to protect your personal data. Please complete all required fields carefully before clicking the purchase button.
By completing checkout, you are making an offer to purchase goods. A binding contract exists only once your order has been dispatched. You will receive an email notification once we have acknowledged and started processing your order. The contract between you and 12 Jersey Ltd will remain valid from the time of dispatch until the end of your cancellation period.
