UK Standard Delivery: takes 7–15 working days once the order leaves our warehouse. This option does not guarantee delivery on a specific date and may be left in a safe place. For tracking queries, please allow up to 6 working days before contacting Customer Service. Delivery to Northern Ireland, non-mainland UK, and remote areas may take longer.
Orders including personalized items may take longer to be dispatched, regardless of the shipping method. Estimated dispatch times will be displayed at checkout.
The carrier used will depend on the weight, volume, value, and destination address of the order. We do not offer guaranteed delivery on weekends or public holidays.
Transit times vary depending on destination.
International Standard Delivery: may be delivered via local postal service and may not always include tracking. When tracking is available, your shipping confirmation email will include a link. Delivery usually takes 10–20 working days but may take up to 25 working days.
Limits: under 2kg, under €150 in value, and dimensions no larger than 60cm x 60cm x 60cm.
International Express Delivery: fully trackable delivery service. A tracking link will be included in your shipping confirmation email. Delivery usually takes 3–7 working days but may take up to 10 working days. Some remote addresses may take longer.
Orders including personalized items may extend dispatch times regardless of the chosen delivery service. Made-to-order or personalized items may ship via a non-tracked service. If not received, you must notify us within 45 working days of the shipment date.
Mexico: a valid Tax ID (RFC) is required. The shipping carrier will contact you before final delivery.
Handling Fee: a handling fee may be charged to cover storage and packing costs. This will be displayed at checkout.
Customs & Duty: unless otherwise stated, all items are shipped from the United Kingdom and may be subject to duties, taxes, or clearance fees. These costs are the responsibility of the recipient. Charges vary by country.
If your order contains items with different availability times, it will be shipped once all items are ready.
Dispatch may be delayed due to pre-orders, additional payment checks, or personalization (which may add up to 3 extra days).
Partial shipments may occur for large orders, special event items, manufacturer-direct items, or items shipped from different facilities. In such cases, you will receive separate shipping confirmation emails. Only one shipping fee will be charged.
